At Aviron Passion, your nautical specialist based on the French Riviera, we are committed to providing you with a satisfying shopping experience. Below you’ll find all the details about our shipping and returns policies.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping (€12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Free Shipping (for orders over €50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
Note: Delivery times are estimates and may vary depending on your location and customs processing. Some remote areas in Asia and other regions may not be serviced.
International Shipping
We ship worldwide (excluding some remote areas in Asia and other select regions). Customers are responsible for any customs duties, taxes, or import fees that may apply.
Returns & Exchanges
Return Policy Overview
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be:
- In its original condition
- Unused
- With all original tags and packaging
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Snorkeling equipment (diving gear with snorkel)
- Swimming learning accessories
- Customized or made-to-order items
Return Process
Step 1: Submit a Return Request
To initiate a return or exchange, please email us at [email protected] with the following information:
Subject: Return/Exchange Request – [Order Number]
Email Body:
Hello Aviron Passion Team,
I would like to return/exchange an item from my order #[your order number].
Item(s) concerned: [Product name(s)]
Reason for return/exchange: [Brief description]
Preferred option: [Refund/Exchange for [alternative product name]]
I confirm that the item is in its original condition, unused, with all packaging and accessories.
Best regards,
[Your full name]
[Your phone number]
Step 2: Approval & Instructions
Our team will respond within 2 business days with return authorization and detailed instructions.
Step 3: Ship Your Return
Once approved:
- Carefully repackage the item in its original packaging
- Include all accessories and documents
- Add a copy of your receipt or order number
- Ship to:
Aviron Passion Returns
37 Boulevard Pierre Sola
Nice, FR 54181
Important: We recommend using a tracked and insured shipping service for your return.
Step 4: Processing by Aviron Passion
Once we receive and inspect your return:
- For approved returns: we’ll initiate your refund or exchange
- For exchanges: we’ll ship your new item
You’ll receive email confirmation when processing is complete.
Refunds
Refunds are processed within 5 business days after we receive and inspect your return:
- Refunds will be issued to your original payment method
- For card payments (Visa, MasterCard, JCB): credit will appear in your account within 5-10 business days
- For PayPal payments: refund will be visible immediately
- Original shipping costs are non-refundable (unless we made an error)
Exchanges
- We’ll ship your new item as soon as the return is approved
- We cover shipping costs for the replacement item
- If the new item has a different price, we’ll adjust the amount via refund or additional payment
Defective Items or Our Errors
If you receive a defective or incorrect item:
- Contact us immediately at [email protected]
- We’ll cover all return and replacement shipping costs
- We may request photos or a description of the issue
Questions?
For any questions about our shipping or return policies, please don’t hesitate to contact us:
Email: [email protected]Address: 37 Boulevard Pierre Sola, Nice, FR 54181
The Aviron Passion Team
Your nautical partner from the French Riviera